Case study: Urgent delivery of medical equipment from Brazil for the New Year

2025-10-28 09:59

At the end of December, we received an urgent request to deliver medical equipment from Brazil to Kazakhstan. These were ventilators and artificial respiration devices, vital for one of the hospitals.

The timing was critical: according to the terms of the contract, the equipment had to be delivered before the end of the year, otherwise there would be penalties and disruption of delivery.

We needed to arrange delivery through several transit countries in conditions of pre-holiday restrictions, emergency airline schedules and closing customs posts. The deadline is just a few days before the New Year.

How did we do it?

Instant reaction and coordination:
The team quickly got involved in the work, agreed on the route and completed all export and transit documents in a few hours. Thanks to direct contacts with air carriers, the optimal flight through Europe was found with a guarantee of timely delivery.

Continuous monitoring:
The cargo was accompanied at every stage — from the sender's door in Sao Paulo to the customs post in Kazakhstan. All route data was updated in the Logist system, which allowed the client to see the status in real time.

Working seven days a week:
When most companies were already raising their glasses, our team was working at the customs terminal. On December 31, New Year's Eve, we completed customs clearance, and the cargo received the status: “Release is allowed.”

Result

The devices were delivered and issued on time, by the end of 2024, as required by the contract.
The client avoided financial sanctions and secured the supply of vital equipment for the hospital.
Already in the first days of January, the equipment was installed and put into operation.

Customer's comment:

“We turned to ICS during the most intense period — literally in the last days of the year. We no longer hoped that we would be able to receive the equipment on time by December 31, but we turned to the team, as we know from the experience of many years of cooperation that they helped us out many times at critical moments. The team was able to arrange the delivery and clearance quickly. Thanks to them, the equipment arrived on time, and the hospital managed to put it into operation without delay. ”

When human lives are at stake, every minute counts.

ICS has proven that reliable logistics is possible even in conditions of emergency and holiday restrictions — if you work together, accurately and with full responsibility.

ICS Logistics — when every minute is important. Trust us with your cargo. He'll be where he needs to be— right on time.